SAP Utilities Core Powers DEMANDO’s Transformation

SAP Utilities Core is at the heart of DEMANDO’s initiative to build a modern, cloud-driven platform that enhances agility and efficiency in the energy market.

DEMANDO, an IT service provider founded in 2011 and based in Kaiserslautern, has embarked on an ambitious project to integrate SAP S/4HANA Utilities and the SAP Market Communication Cloud into its operations. This project aims to establish a comprehensive platform to serve its sister company, SWK Stadtwerke Kaiserslautern Versorgungs AG, while extending its offerings to other energy suppliers. The target timeline for implementing the platform is less than a year, reflecting DEMANDO’s commitment to rapid and efficient digital transformation.

The energy industry is undergoing significant disruption, with rising competitive pressures, increasingly complex market processes, and workforce challenges stemming from demographic shifts. DEMANDO is addressing these challenges with a focused digital strategy, relying on the proven capabilities of SAP Utilities Core. This approach allows the company to blend cloud-based standard processes with its expertise in SAP operations, creating a robust solution designed to meet the demands of a rapidly evolving market. (InsideSAP often references articles from websites in other languages to bring you as much information as possible.) 

Innovation with SAP Utilities Core

The new platform being developed by DEMANDO reflects the company’s commitment to innovation and efficiency. By leveraging SAP’s Clean Core strategy, the platform ensures stable and standardized processes at its core while enabling customization through modular services from the SAP Business Technology Platform (BTP). This dual approach supports operational stability while maintaining the flexibility needed to adapt to unique requirements.

Artificial intelligence (AI) plays a central role in this transformation. AI technologies, including SAP Business AI and generative AI, are being integrated into the platform to optimize critical processes such as market communication, billing, and customer service. This integration allows companies to access customized, scalable solutions while retaining full control over their data. By embedding AI into its operations, DEMANDO intends to streamline workflows and enhance customer experiences, driving value for energy suppliers and consumers alike.

A Broader Vision for the Energy Sector

DEMANDO’s Managing Director, Berthold Willig, emphasized the importance of combining cloud-based standard processes with the company’s SAP expertise to achieve efficiency and cost-effectiveness. The project reflects the broader trend of energy companies moving toward digital and cloud-based solutions to remain competitive in a dynamic market. Willig noted that adopting open and flexible SAP technologies enables DEMANDO to set benchmarks in the industry.

Alexander Neuhaus, VP of Customer Advisory Energy at SAP, highlighted the transformative potential of AI within the energy sector. By integrating generative AI and other advanced technologies, energy companies can not only improve operational efficiency but also respond proactively to market demands. Neuhaus underscored the importance of SAP Business AI in delivering tailored solutions that align with industry needs, helping companies thrive amidst ongoing change.

Advancing Digitalization in Energy

DEMANDO’s decision to adopt SAP Utilities Core demonstrates its commitment to driving digitalization in the energy sector. The platform’s implementation aligns with the company’s broader strategy to address key industry challenges, including process complexity and demographic changes. By utilizing SAP’s cutting-edge solutions, DEMANDO intends to position itself as a reliable partner for energy providers seeking to modernize their operations.

The project underscores the value of aligning stable core processes with modular and scalable technologies. As the energy sector continues to navigate profound shifts, DEMANDO’s adoption of SAP Utilities Core and related solutions highlights the growing importance of flexibility, efficiency, and innovation in shaping the industry’s future.