Customer Success Keynote Highlights: AI, Clean Core, & More in 8 Minutes | SAP Sapphire Orlando 2026

In the age of AI, business advantage comes from being connected, ready, and able to act when it matters most. Watch highlights from the SAP Sapphire Orlando 2026 customer keynote, where SAP leaders and customers share how connected data, clean core transformation, SAP Business Suite, and SAP Business AI help organizations turn complexity into clarity and innovation into measurable outcomes. Thomas Saueressig and Jan Gilg discuss SAP’s vision for the Autonomous Enterprise: a future where people set the direction, AI supports execution, and business processes run with speed, trust, and resilience. Customer leaders from Lockheed Martin, Aeropuertos Argentina, ExxonMobil, and Levi Strauss & Co. share real examples of transformation in action, from mission readiness and airport operations to data foundations, retail agility, and AI agents at scale. Across industries, one theme is clear: transformation is not just about technology. It takes leadership, standardized processes, trusted data, and a strong foundation for continuous innovation. See how SAP helps customers modernize their core, move to the cloud, and use AI assistants to make migration and modernization more guided, predictable, and efficient. Speakers include: • Thomas Saueressig, Chief Customer Officer, SAP Executive Board, SAP • Jan Gilg, Global President Customer Success & Americas, Member of the SAP Extended Board, SAP SE • Jason Gowans, Chief Digital and Technology Officer, Levi Strauss & Co. • Gustavo Sabato, Chief Information Officer, Aeropuertos Argentina • Maria Demaree, SVP and CIO, Enterprise Business and Digital Transformation, Lockheed Martin • Bill Keeler, Vice President, ExxonMobil Global Services Chapters 00:00 - Why connected systems matter 00:49 - The Autonomous Enterprise vision 01:23 - Customer transformation stories begin 02:33 - Aeropuertos Argentina and the Snow Agent 03:44 - ExxonMobil on data and clean core 04:41 - Levi Strauss & Co. on AI agents and agility 05:50 - Modernizing the core and moving to cloud 06:23 - AI-assisted migration and modernization 07:04 - Why AI makes enterprise software more essential 07:48 - The human side of transformation Watch all SAP Sapphire replays on demand. 👉 https://www.sap.com/events/sapphire.html Follow us on social: LinkedIn: https://www.linkedin.com/company/sap/ Instagram: https://www.instagram.com/sap Facebook: https://www.facebook.com/SAP/ Threads: https://www.threads.com/@sap About SAP: As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html #SAPSapphire #SAPBusinessAI #AutonomousEnterprise