Customer Success Keynote: Connected to Win: From Moment to Momentum | SAP Sapphire Orlando 2026

In the age of AI, business advantage comes from being connected, ready, and able to act when it matters most. Every customer journey begins with a moment that demands change. Real value is created when that moment becomes momentum. In this SAP Sapphire Orlando 2026 customer keynote, SAP leaders and customers explore how connected data, clean core transformation, SAP Business Suite, and SAP Business AI help organizations turn complexity into clarity and innovation into measurable outcomes. Hear from Thomas Saueressig and Jan Gilg as they discuss SAP’s vision for the Autonomous Enterprise: a future where people set the direction, AI supports execution, and business processes run with speed, trust, and resilience. Customer leaders from Lockheed Martin, Aeropuertos Argentina, ExxonMobil, and Levi Strauss & Co. share real transformation stories across aerospace and defense, aviation, energy, and retail. Together, they show how connected systems and responsible AI can improve readiness, simplify operations, accelerate decision-making, and create new capacity for growth. You’ll also see how SAP is helping customers modernize their core, move to the cloud, adopt clean core principles, and use AI agents and assistants to reduce migration complexity and make transformation more predictable. Speakers: • Thomas Saueressig, Chief Customer Officer, SAP Executive Board, SAP • Jan Gilg, Global President Customer Success & Americas, Member of the SAP Extended Board, SAP SE • Jason Gowans, Chief Digital and Technology Officer, Levi Strauss & Co. • Gustavo Sabato, Chief Information Officer, Aeropuertos Argentina • Maria Demaree, SVP and CIO, Enterprise Business and Digital Transformation, Lockheed Martin • Bill Keeler, Vice President, ExxonMobil Global Services Chapters 00:00 - Welcome and why the world runs on connected systems 03:17 - SAP’s commitment to customer success and operational excellence 05:22 - The Autonomous Enterprise and AI at scale 09:26 - Customer stories begin 10:26 - Lockheed Martin on readiness, transformation, and mission outcomes 17:16 - Aeropuertos Argentina on the Snow Agent and proactive airport operations 24:02 - Partners, RISE with SAP, and the AI platform ecosystem 26:17 - ExxonMobil on clean core, data, and business-led transformation 35:00 - Levi Strauss & Co. on retail agility, data, and AI agents 41:36 - Common transformation lessons across industries 42:31 - AI-assisted migration and modernization demo 47:46 - Customer rapid-fire insights on enterprise technology 49:36 - Closing: AI, enterprise software, and the future of business Watch all SAP Sapphire replays on demand. 👉 https://www.sap.com/events/sapphire.html Follow us on social: LinkedIn: https://www.linkedin.com/company/sap/ Instagram: https://www.instagram.com/sap Facebook: https://www.facebook.com/SAP/ Threads: https://www.threads.com/@sap About SAP: As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html #SAPSapphire #SAPBusinessAI #AutonomousEnterprise