Deliver Customers Promises with SAP Order Management Services

Managing orders, inventory, fulfillment, and customer interactions across channels shouldn’t be complicated. In this quick feature demo, see how SAP Order Management Services helps retailers deliver seamless experiences and build lasting loyalty. In the demo, a social-driven purchase hits a fulfillment snag: a picking delay threatens the delivery promise. The Order Reliability Agent flags the issue, recommends the next best action, finds an alternate sourcing option, and escalates to the operations manager when cost/margin approval is needed, so teams stay in control and customers still get their order on time. Chapters: 00:00 – Overview: OMS bundle for retailers 00:16 – Why it matters: loyalty across channels 00:28 – Unify data & orchestrate orders in a central hub 00:49 – Demo scenario: social discovery to purchase 01:14 – Issue flagged: picking delay and risk to promise 01:28 – AI Order Reliability Agent: next best action + escalation 01:56 – Outcome: on-time delivery and repeat purchase 02:16 – Wrap-up: efficiency, profitability, loyalty Learn more about SAP Order Management Services ➡️ https://sap.to/6055hDhL7